FAQ

Do I need an account to order?
No, you do not need an account to order. We currently only offer the option to order without an account.

Can I add an item to my order if I have already ordered?
No, unfortunately this is not possible. After you have completed the order, it will be prepared for shipment. If you receive another product, you must place a new order.

I have placed the wrong order, what now?
In that case, contact customer service. If the order can no longer be adjusted, you can create a return after receiving it and exchange / return the products.

Can I also pick up my order at the warehouse?
No, it is not possible to pick up the order in the warehouse.

Can I have my order delivered to a collection point?
No, it is not yet possible to have the order delivered to a collection point.

How can I contact RedwoodKing customer service?
Our customer service can be reached via
Tel: +31(0)6-24 39 52 29
Email: info@lemonoak.com

A product is missing in my order, what now?
In that case you can contact customer service stating the problem and your order number. The customer service will process your message and look for the best solution together with you.

I received a wrong product, what now?
In that case you can contact customer service stating the problem and your order number. The customer service will process your message and look for the best solution together with you.

I have received a damaged product, what now?
In that case you can contact customer service stating the problem and your order number. Also send a number of photos of the problem, then the customer service can immediately view. Naturally, customer service will look for the best solution together with you.

How is my complaint handled?
Have you contacted customer service? Your complaint will be processed and a suitable solution will be sought as soon as possible.

Are the prices shown in the webshop inclusive or exclusive of VAT?
Yes, all prices in our webshop include VAT.

Is my online payment secure?
Yes, the payment methods are just as secure as internet banking. All payment methods use the same security measures as banks' internet banking systems.

Which payment methods can I use to make my purchase?
Payments can be made with iDeal, PayPal, Credit Card, 
Bancontact, KBC/CBC and and pre-payment by bank transfer. These payment methods are free of charge. In addition, you can choose to pay for Klarna afterwards. You only pay the invoice after you have received the products, you pay a surcharge of € 1 when using this payment method.

Can you see my credit card number if I pay with it?
No, due to security and privacy reasons, your credit card number is not visible to us.

What is the return address? (this is not a visiting address)
Redwoodking
Beukenrodelaan 24
3941 ZP DOORN
The Netherlands.

Are RedwoodKing products also for sale in physical stores?
No, our trees and seeding kits are currently exclusively available in our webshop.

Do you also have gift packaging?
We currently have no gift box. If it is available again, it can be selected on the checkout page.

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