Returns and right of withdrawal
Not satisfied with one of our products?
If it appears that the product has not arrived to your complete satisfaction, please contact our customer service.
Important to know before you send products back to us:
- You must therefore have returned to us within 28 days of delivery to the order address if you have canceled the purchase. Revocation must be made within 14 days after delivery to the order address. See the detailed explanation of the right of withdrawal.
- The products must be undamaged and if reasonably possible be returned in the original packaging.
- You will receive the purchase amount including shipping costs back from us.
The costs of the return shipment are for your own account.
Right of withdrawal:
You have the right to cancel the purchase within 14 days after delivery at the order address without giving reasons. This right of withdrawal applies to all our products with the exception of products from the "living trees" product group.
The withdrawal period expires 14 days after the day of delivery at the order address.
To exercise the right of withdrawal, you must inform us via a clear email of your decision to cancel the purchase. In this e-mail you must at least state the following information:
I hereby inform you that I cancel the purchase of the following product (s):
-First and last name:
-The order number:
-The item name / item names:
-The numbers per item:
-The date of your order:
-Your IBAN bank account number:
-The registration of your IBAN bank account number:
- Reason for cancellation (this information is not mandatory but we of course would like to know):
Ask for a confirmation of receipt of your cancellation email. If you do not receive a confirmation of receipt within 1 working day, please contact us by telephone. You will receive an e-mail within 1 working day with the instructions for returning the product (s).
The recalled products must be returned to us within a maximum of 14 days after the cancellation. Within 1 business day after we have received the recalled product (s) in good condition, we will refund the purchase costs including the delivery costs to you via the same payment method with which you have paid.
Our return address:
The return shipment must be sent to the address below (this is not a visiting address):
3941 ZP DOORN
Need help or questions about the status of your return shipment? Please contact us via:
Tel: 06-24 39 52 29